SOLUTIONS
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PLANNING
The Delta Model and Porter's Frameworks and the Resource-Based View of the Firm.
STRATEGY
Customer Segmentation and Customer Value Proposition, The Firm as a Bundle of Competencies and Putting it All Together, Industry Structure and Competitive Interaction, The Decommoditization of a Business, Competitive Positioning, Mission and Strategic Agenda, Operational Effectiveness, and Innovation.
RESULTS
Sustaining Competitive Advantage, Competitive Dynamics, Putting it All Together: Integrating The Critical Tasks of Strategy, Corporate Strategy - The Core Concepts, Corporate Philosophy and Culture, General Principles of Organization Design, Human Resources Management and Knowledge Management, Business Processes: The Core Concepts and Managing the Global Supply Chain, Metrics of Value Creation, The Balanced Scorecard and Granular Metrics, and Organizational Leadership.